Terms & Conditions

Terms of Service With your use and purchase from Veterans Direct Inc. (doing business as Veteran Caskets), VeteranCaskets.com and/or MarineCaskets.com, you agree to these Terms of Service and Legal Notices set forth below and the disclaimers and terms and conditions stated on each website ("Terms of Service").

Please note that the policies, guidelines and other conditions of sale or use at Veterans Direct Inc. retail stores and co-branded sites may vary.

You may only download material displayed on the Veterans Direct Inc. sites for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the content of the Veterans Direct Inc. sites including the text, images, audio and/or video for public or commercial purposes without written permission from an authorized representative of Veterans Direct Inc. It is strictly prohibited to download the images of the products for sale within this site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Refund Policy
Veteran Caskets makes every effort to provide a quality product and provides a money back guarantee on all caskets. For canceled casket orders, upon our approval Veteran Caskets will provide a refund less 20% re-stocking fee + combined shipping to and from customer. For damaged products, Veteran Caskets reserves the right to replace, repair or provide a refund. Shipping Policy
A casket ordered with standard shipping will be delivered within three business days (excludes Saturdays, Sundays and holidays. However special shipping is available. See below.) from the date the order was placed. If your order is placed by 11:00 A.M. Eastern Standard Time (EST), that is considered as one business day. For example, an order placed on Monday at 11:00 A.M. EST, will be delivered on Thursday. However if the order is placed on Monday at 11:01 A.M. EST, the casket will be delivered on Friday.

Next day shipping is available at an additional cost and follows the same guidelines. For example, for an order placed on Monday at 11:00 A.M. EST, the casket will be delivered on Tuesday (unless a holiday), however if the order is placed on Monday at 11:01 A.M. EST, the casket will deliver on Wednesday (unless a holiday).

Special shipping which includes shipments and deliveries on Saturdays, Sundays and holidays, is available. Please call us at (800) 838-1917 to discuss this option.

All purchases are subject to approval before the order is valid. We reserve the right to cancel, void or decline any order for any reason. Credit card holds or declines can delay the orders beyond the stated delivery parameters. Additionally, Acts of God, weather-related conditions and states of emergencies can delay delivery beyond the stated delivery parameters.

To facilitate delivery, Veterans Direct Inc. must provide your bill-to name, phone number, name of the deceased and name of mortuary to our shipping provider. Credit card information is NEVER shared.

Legal Notices

Disclaimers and Limitation of Liability
The Veterans Direct Inc. sites are provided on an "AS IS," "as available" basis. Neither Veterans Direct Inc. nor its affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "associates") warrant that use of the Veterans Direct Inc. sites will be uninterrupted or error-free. Neither Veterans Direct Inc. nor its associates warrant the accuracy, integrity or completeness of the content provided on the Veteran Caskets site or the products or services offered for sale on the Veterans Direct Inc. sites. Further, Veteran Caskets makes no representation that content provided on the Veterans Direct Inc. sites is applicable or appropriate for use in locations outside of the United States. Veterans Direct Inc. specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by Veterans Direct Inc., nor its associates, shall create a warranty. You expressly agree that use of the Veterans Direct Inc. sites is at your sole risk.

Under no circumstances shall Veterans Direct Inc. or its associates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Veterans Direct Inc. sites, including but not limited to reliance by a user on any information obtained at the Veterans Direct Inc. sites, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Veterans Direct Inc. records, programs or services. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of Veterans Direct Inc. has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Veterans Direct Inc. sites. Because some states do not allow the exclusion or Limitation of Liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Veterans Direct Inc. is not responsible and cannot be held liable for shipments that are delayed due to weather or other forces outside of our control. Veterans Direct Inc., VeteranCaskets.com and MarineCaskets.com is not approved or endorsed by the Department of Defense or any branch of the Armed Forces.

For California Residents: Veterans Direct is not a funeral director and is not licensed by the Department of Consumer Affairs. Veterans Direct may not offer or perform funeral services. State and Federal laws prohibit a funeral director from charging Handling fees for a casket purchased from a third party. The moneys received by the seller for the purchase of a casket are not subject to state law governing money held in trust. The seller is not bound by state laws or regulations that govern funeral homes and cemeteries. The purchaser enters this agreement at his own risk. For more information, contact the office of the district attorney in your county.

There is no scientific or any other evidence that any casket with a sealing device will preserve human remains.

Errors on Our Site
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Veterans Direct Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Veterans Direct Inc. will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

While Veterans Direct Inc. takes steps to ensure the accuracy and completeness of product and third-party services provided, please refer to the originator of information for details, for example the manufacturer for complete product details.

Quantities May be Limited Veterans Direct Inc. may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same Veterans Direct Inc. account, credit card, and also orders which use the same billing and/or shipping address. Notification will be sent to the e-mail and/or billing address provided should such change occur. We reserve the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.

Proprietary Rights Content included on or comprising the Veterans Direct Inc. sites, including information are protected by copyrights, trademarks, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and Veterans Direct Inc. owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of such Content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.

The Veterans Direct Inc. logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by Veterans Direct Inc. and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner.

Veterans Direct Inc. does not want to receive confidential, proprietary or trade secret information through the Veterans Direct Inc. sites (excluding information relating to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to the Veterans Direct Inc. sites will be deemed non-confidential, and, by submitting any such information, you are granting Veterans Direct Inc. an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or are otherwise required by law to do so.

Applicable Law
The Veterans Direct Inc. sites are created, operated and controlled by Veterans Direct Inc. in the State of Texas, United States of America. As such, the laws of the State of Texas will govern these Terms of Service without giving effect to any principles or conflicts of laws. We reserve the right to make changes to the Veterans Direct Inc. sites and these Terms of Service at any time by updating this posting. By using the Veterans Direct Inc. sites, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound.

Veterans Direct Inc. is the parent company of the companies that operate retail stores and web sites under the names: MarineCaskets.com, VeteranCaskets.com and VeteransDirect.com

The Web site address for the Marine Caskets site is http://www.MarineCaskets.com References to Marine Caskets herein refer to Veterans Direct Inc., Marine Caskets or their affiliates, subsidiaries and designees as deemed appropriate by Veterans Direct Inc. The mailing address for Veterans Direct Inc. is:

1500 Precision Dr. Suite 110
Plano Texas 75074

Links to Third-Party Web Sites
The Veterans Direct Inc. sites contains links to other sites. The links are meant to enable access to publicly available information to those who are allowed to the Veterans Direct Inc. sites only. Veterans Direct Inc. makes no representations whatsoever about any other Web site which you may access through the Veterans Direct Inc. sites. When you leave the Veterans Direct Inc. sites, please understand that Veterans Direct Inc. has no control over the content on that Web site. In addition, a link to a non-Marine Caskets Web site does not imply and does not constitute sponsorship, endorsement, approval or responsibility for the content, or the use of such third-party Web site. Veterans Direct Inc. makes no representation or warranty as to any third-party products or services. No rights to use or copy the information on this or the third-party site are granted or implied.

These Terms of Service represent the entire agreement between you and Veterans Direct Inc. regarding your relationship with Veterans Direct Inc. and supercede any prior statements or representations. By using the Veterans Direct Inc. sites YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. If you are dissatisfied with the Veteran Caskets site or any content on the Veterans Direct Inc. sites or with these Terms of Service, your sole and exclusive remedy is to discontinue using the Veterans Direct Inc. sites.


Veterans Direct Inc. currently provides users with access to a rich collection of resources, including, various communications tools, forums, shopping services, personalized content and branded programming through its network of properties (the "Service"). You also understand and agree that the Service may include advertisements and that these advertisements are necessary for Veterans Direct Inc. to provide the Service. Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new Veterans Direct Inc. properties, shall be subject to the TOS. You understand and agree that the Service is provided "AS-IS" and that Veterans Direct Inc. assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

You are responsible for obtaining access to the Service and that access may involve third party fees (such as Internet service provider or airtime charges). You are responsible for those fees, including those fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Service.


In consideration of your use of the Service, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Veterans Direct Inc. has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Veterans Direct Inc. has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). Veterans Direct Inc. is concerned about the safety and privacy of all its users, particularly children. Please remember that the Service is designed to appeal to a broad audience. Accordingly, as the legal guardian, it is your responsibility to determine whether any of the Services and/or Content are appropriate for your child.


You will receive a password and account designation upon completing the Service's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Veterans Direct Inc. of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Veterans Direct Inc. cannot and will not be liable for any loss or damage arising from your failure to comply with this.


You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not Veterans Direct Inc., are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Service. Veterans Direct Inc. does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will Veterans Direct Inc. be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Service. You agree to not use the Service to:

a. upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

b. harm minors in any way;

c. impersonate any person or entity, including, but not limited to, a Veterans Direct Inc. official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;

d. forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service;

e. upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

f. upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party;

g. upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas (such as shopping rooms) that are designated for such purpose;

h. upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

i. disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Service are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges;

j. interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; k. intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including, without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;

l. "stalk" or otherwise harass another; or

m. collect or store personal data about other users.