Can I have my casket custom made?
We do not custom make caskets at this time but we are in the process of making that an option.
- Can my name be placed on the casket?
As of right now no. But we are working on that.
- How does your casket compare with the other caskets?
We consider our casket the "Cadillac" of caskets, and have been told that by many people who have seen it for themselves. Our caskets are a much better quality and a lower price than most caskets of l...
- Will a funeral home accept a casket from your company?
Federal law requires ALL funerals homes to accept caskets purchased from somewhere other than the funeral home. If your funeral home refuses, please contact us or call the Funeral Service Consumer Ass...
- Will funeral homes accept the casket that we order?
Yes. By law they have to accept the casket. The Federal Trade Commission (FTC) requires funeral homes to accept any casket purchased from an outside source.
- Can a funeral director reject a casket bought from a third-party company such as yours?
No. A funeral director cannot reject a casket from our company. However, they can require you to be there when it arrives to sign off on it. Please contact us if you have any problems with a funeral d...
- Is it illegal for a funeral director to charge a fee for handling a casket provided by the customer?
Yes. Call us and we will help you with that issue.
- Is it illegal for a funeral director to charge for any service or merchandise not selected by the customer?
Yes. It is illegal for anyone to charge you to receive the casket. If this happens, please call us and we will help you.
- Do you ship directly to the funeral home?
...ped to the funeral home of your choice. Funeral directors are required by federal law to accept the casket. If you have a funeral director giving you a hard time, please contact us and we will help yo...
- What if I receive the wrong casket?
...ne sent out to you via next day delivery at no cost to you, or we will refund the full price of the casket.
- What if it was damaged in transit?
...ne sent out to you via next day delivery at no cost to you, or we will refund the full price of the casket.
- What if we need the casket right away?
We can provide "Next-Day" shipping almost anywhere in the US. Please contact us immediately for more details. We can be reached at (800) 838-1917.
- Can I come by your business and pickup the casket myself?
Yes you can stop by Monday through Friday from 9am to 5pm. Our address is: Veterans Direct Inc. 1500 Precision Dr. Suite 110 Plano TX 75074
- Can the casket be purchased now and delivered at time of death? i.e. In 20 years?
Yes. It would be a pre-paid funeral contract where you would pay upfront. Then the casket would only be be shipped to you when you needed it. Just let us know what funeral home to ship it to and when ...
- If I pre-pay, will you charge me more money years down the road?
No. If you pre-pay, your casket price is locked in. Even if we raise our prices over the years, we still cannot charge you an additional fee for the casket.
- What are the advantages of pre-paying for a casket?
...ntage is locking in the price. You can always expect prices to go up on products. If you paid for a casket now at $2999, that same casket may cost $4500 or more in a few years. Other benefits includ...
- What happens if casket prices increase?
By pre-paying for your casket, you can lock it in at today's lower price. Once your casket is paid for your total price of the casket will never increase. You will not have to pay anything more.
- What is your policy on pre-purchases and storage until needed?
You can pre-purchase a casket and lock in today's prices. Whether you need it 5, 10, 20+ years from now, you will not have to pay any anything more. Once you pay, you will be guaranteed your casket in...
- Why is a Pre-Need option more expensive than an At-Need casket purchase?
...f steel, manufacturing and gas will go up with inflation. Even though the costs will increase, your casket price is locked in and you will not need to pay anything more. The additional cost helps offs...
- How do I prepare a child for a funeral?
...re memories and offer to the family and one another. At the funeral home, you may see the body in a casket, the casket may be closed, or an urn may be present. Flowers from family and friends and phot...