Are your caskets tax write offs?
You would need to check with your accountant.
- Can I have my casket custom made?
We do not custom make caskets at this time but we are in the process of making that an option.
- Do you have rebates?
We do not have any rebates. However from time to time we do run specials. Keep checking back for the latest news.
- How does your casket compare with the other caskets?
We consider our casket the "Cadillac" of caskets, and have been told that by many people who have seen it for themselves. Our caskets are a much better quality and a lower price than most caskets of l...
- How to pay?
We accept Visa, MasterCard, American Express, and Discover, check or money order. You can place an order on the internet or by calling us at (800) 838-1917.
- Will a funeral home accept a casket from your company?
Federal law requires ALL funerals homes to accept caskets purchased from somewhere other than the funeral home. If your funeral home refuses, please contact us or call the Funeral Service Consumer Ass...
- Will funeral homes accept the casket that we order?
Yes. By law they have to accept the casket. The Federal Trade Commission (FTC) requires funeral homes to accept any casket purchased from an outside source.
- Can a funeral director reject a casket bought from a third-party company such as yours?
No. A funeral director cannot reject a casket from our company. However, they can require you to be there when it arrives to sign off on it. Please contact us if you have any problems with a funeral d...
- Is it illegal for a funeral director to charge a "handling fee" for paying third parties on your behalf?
Yes. Call us and we will help you with that issue.
- Is it illegal for a funeral director to charge a fee for handling a casket provided by the customer?
Yes. Call us and we will help you with that issue.
- Is it illegal for a funeral director to charge an additional fee for filing the death certificate or getting it medically certified?
Yes.
- Is it illegal for a funeral director to misrepresent laws and regulations relating to funeral directing?
Yes.
- Is it illegal for a funeral director to pressure the customer to select certain services or merchandise?
Yes. Give us a call and we will help you with that.
- Is it illegal for a funeral director to charge for any service or merchandise not selected by the customer?
Yes. It is illegal for anyone to charge you to receive the casket. If this happens, please call us and we will help you.
- Do you ship directly to the funeral home?
Yes. All orders are shipped to the funeral home of your choice. Funeral directors are required by federal law to accept the casket. If you have a funeral director giving you a hard time, please contac...
- What if I receive the wrong casket?
Although this is highly unlikely, if it were to happen we will have the proper one sent out to you via next day delivery at no cost to you, or we will refund the full price of the casket.
- What if it was damaged in transit?
We will have the proper one sent out to you via next day delivery at no cost to you, or we will refund the full price of the casket.
- What’s included in your FREE shipping?
Standard shipping is 3 business days (excludes Saturdays, Sundays and holidays) and is included in our price. Please note that we can ship or deliver on weekends and holidays for an additional fee. ...
- Can I come by your business and pickup the casket myself?
Yes you can stop by Monday through Friday from 9am to 5pm. Our address is: Veterans Direct Inc. 1500 Precision Dr. Suite 110 Plano TX 75074
- Can the casket be purchased now and delivered at time of death? i.e. In 20 years?
Yes. It would be a pre-paid funeral contract where you would pay upfront. Then the casket would only be be shipped to you when you needed it. Just let us know what funeral home to ship it to and when ...